SALESFORCE SERVICE CLOUD
Want to increase the efficiency of your customer service while saving precious time? At Alpha Solutions, we have a team of competent people that help our customers implement digital customer service solutions. We build service solutions on Salesforce Service Cloud Console, which is a customer service and support application.
Service Cloud helps your support team manage the various channels of customer service through a user-friendly help desk, where you can tailor the company's unique service processes to suit your target groups.
SATISFY CUSTOMERS ACROSS PLATFORMS
Service Cloud is the key to making your customers happy and satisfied through all communication channels - whether customers communicate with your brand through email, phone, social media, online communities or web chat. In addition to Service Cloud creating value for your customers through personalized initiatives, the platform is also a great help to your support team as it creates an invaluable overview.
The various channels facilitate your work and optimize the communication between you and the customers by choosing the communication method that suits them best. You are well on your way to providing exceptional customer service when you offer your customers different ways to get in touch with you.
We also make sure that your support team is reasonably equipped with knowledge, so they feel comfortable with the platform and the many channels. We know how important it is for the team to be familiar with the solution so they can provide the best service for your customers.
SALESFORCE SERVICE CLOUD FEATURES
- Gather customer service on one platform
- Increase your efficiency
- All customer data is collected in one place
- User-friendly interface
- Get reports and dashboard on your development
- B2C and B2B
- Ideal for delegating tasks across customer service teams