As a newly found company, Faisto had no webshop. As a fact, they did not have any sales channels at all. The Lemvigh-Müller group, who owns Faisto, therefore wanted to build a modern webshop that could sell a wide range of tools, work wear and safety equipment.
DENMARK'S MOST USER-FRIENDLY TOOL WEBSHOP
With the desire for a site with lightning-fast response times and very high scalability, the collaboration with Alpha Solutions marked the beginning of a project that has resulted in one of the most advanced cloud solutions to date. Consumers can also praise themselves for having acquired Denmark's most user-friendly tool shop.
A MODERN APPROACH
The webshop is built on a Sitecore platform, but the solution itself is exclusively linked to cloud technology. In other words, Alpha Solutions delivers an intelligent client to the browser that collects and process the data that comes from the many cloud elements. React, in the Front-end, is responsible for communication with the cloud systems.
It is an extremely modern solution, since the webshop only uses a relatively small amount of server power from the Sitecore platform. The solution is, because of advanced caching in CDN, able to make most pageviews without interacting with the server, which is primarily used by the shopping cart and check out. The page speed is therefore extremely fast and the solution incredibly scalable.
THE VALUABLE PIM
One of Faisto’s biggest challenges in establishing a B2C channel was to enrich products with text descriptions and images to be user-friendly and understandable to the general customer. By using inRivers' cloud hosted PIM, Faisto has been able to begin the content task from day zero in the project.
In addition, the webshop also runs one of the most advanced RichRelevance solutions ever. RichRelevance technology is used for product recommendations, search, category viewing and content recommendations. It gives a super personalized finish and adds another layer of ease of use, as the customer will find the most relevant products much faster.
STOCK IN STOCK
Alpha Solutions has made a tight and fault-tolerant integration to the ERP system, SAP. Faisto sells from the group's common warehouse locations, and in the integration to the warehouse, an advanced reservation logic was built to ensure that Faisto customer’s products are not sold simultaneously on the group's B2B-channels.
If the Microsoft Azure-based webshop loses the connection to SAP, the webshop is still able to receive orders based on the last known storage mode. The shop can sell without SAP. Orders are registered and queued in the cloud, which automatically updates SAP with sales when SAP is back online.
With orders that can include anything from large machines to small nails, stock and shipping must work flawlessly.
Faisto is a Danish webshop that offers a wide range of tools, work wear, safety equipment and nails, screws and bolts. Faisto's vision is to give the joy of well-executed craftsmanship to everyone by offering quality products that match customer needs.
The company is owned by Lemvigh-Müller, the largest steel and engineering wholesaler in Denmark. Lemvigh-Müller was founded in 1846 at Kultorvet in Copenhagen and has 1.200 employees.
WHAT THE CUSTOMER SAYS
“Alpha Solutions is technically skilled, and they are extremely capable of transforming technology into business. They have an eye for the commercial aspect and run the processes with great flexibility.”
“On faisto.dk we have between 4500 and 6500 products. The need for a PIM system was correctly advised by Alpha Solutions. It enriches the user experience for our customers and makes the solution scalable.”
- Mads Vangkilde, CEO, Faisto, 2019
To provide Faisto with the complete overview of all orders, Alpha Solutions has fully synchronized with the shipping provider, Consignor. The technology gives customer service the full overview of the package’s location on its route from warehouse to recipient. Every movement of the package is registered with the carrier and made visible to customer service, so they always can support the customer with the location of the parcel.
EXCEEDED THE OBJECTIVES
The result has become one of the most advanced RichRelevance solutions ever. The Faisto web shop can be characterized by being Denmark's most user-friendly place to buy tools.
Furthermore, the rapid and efficient implementation from Alpha Solutions also meant that Faisto exceeded their 2018 objectives.
The objectives of the future are very reachable as well with the established and successful platform. The implemented cloud technology is a solid foundation that provides a fertile ground for the company to grow even more in the future.
In September 2019, Faisto won a Sitecore Experience Award for Best Commerce Experience in EMEA Nordics in collaboration with Alpha Solutions.