Salesforce

Salesforce is a solution that brings companies and customers together. The integrated platform gives all departments - within marketing, sales, commerce and customer service - a single and shared view of each customer.

Salesforce is a leading platform built to strengthen the relationship between businesses and customers. Its range of cloud-based CRM solutions helps companies keep all data gathered in one place that can be accessed across the entire ecosystem.

Salesforce's products are designed to strengthen all parts of the business such as customer service, sales, marketing automation and, not least, e-commerce. Salesforce helps optimize collaboration across the organization and provides the best foundation for delivering an outstanding customer experience.

#1 AI CRM

Agentforce

Learn more about Agentforce

Connect all the dots

Learn more about the Salesforce products

Salesforce brings all your data together under the same roof, so you can act on it and trust it with AI workflows and intelligent automation. As one of the world’s leading software companies, you can be confident in a continuous roadmap that is rolled out automatically.

Salesforce Commerce Cloud

With Salesforce Commerce Cloud you get a faster time-to-market. The platform helps manufacturers, distributors and retailers with the speed, agility and innovation required to compete in the new retail reality – both online and offline. It supports personalized marketing, efficient campaign management and B2B commerce via Salesforce Lightning, which makes it easy to tailor offers and buyer journeys. Commerce Cloud makes it possible to run multiple brands and markets from the same infrastructure with local languages and processes.

Salesforce Marketing Cloud

Salesforce Marketing Cloud is one of the most powerful marketing automation systems on the market. The platform gives you endless possibilities to personalize your content – across channels. Automate your marketing with Automation Studio and Journey Builder, which provide precise segmentation and full control over customer journeys. Gain valuable insights with Einstein AI, which can predict churn and optimize send times so messages hit the mark. Work across channels – email, SMS, landing pages, apps, push and POS – and create a cohesive customer experience. With customized reports and dashboards you get an overview and can make data-driven decisions that lift performance and efficiency.

Salesforce Sales Cloud

With Sales Cloud, you get the necessary features to manage work tasks from any location. By using standard products, you can manage relationships with both existing customers and new potential ones. This area is now further optimized with the integration of Slack into the product suite. You can always access documents and folders regardless of time and location. If you don't have your computer at hand, there is also a mobile solution that acts as a portable workstation. In Sales Cloud, data is organized in a simple interface, where managing contacts, lead capture, to-do lists, appointment prioritization, and cross-functional collaboration makes it easier to showcase successes and increases the win rate! In other words, the sales team is equipped with the tools to sell more.

Agentforce Service

We build solutions on Agentforce Service (formerly known as Salesforce Service Cloud). We help your support team manage the different channels in customer service through a user-friendly help desk, where you can tailor the company's unique service processes so they are adapted to your target audiences. With Agentforce Service you can deliver seamless support across any sales channel and take advantage of powerful AI tools so routine tasks are handled automatically.

Salesforce OMS

With an Order Management System (OMS) from Salesforce, you get control of order data and will be able to support the entire customer journey with data from other Salesforce systems that integrate natively with each other. With Salesforce OMS, your different systems (Commerce, Service, Inventory, etc.) can be connected to provide a consolidated view of data. This makes it easier for you to deliver customer service that sets the benchmark for modern e-commerce.

Cases

B2B & B2B Commerce

AO Workwear

AO Workwear has significantly streamlined its business with Salesforce Commerce Cloud. The modern, cohesive platform has given AO Workwear a solid foundation for scaling into new markets — and made rapid time-to-market a reality.

B2B Webshop

TRESU

TRESU, a globally recognized leader in flexible, customized solutions for flexographic printing machines and related products for the graphic industry, has taken a significant step toward modern B2B e-commerce.

Unified Commerce

Illums Bolighus

Illums Bolighus is one of Denmark's most exclusive department stores. With their e-commerce strategy, they are relying on digitization and automation as an integral part of the company's future, highly focusing on the complete customer journey with Salesforce.