AI assistant for technical support

The service department or sales support receives inaccurate or vague error descriptions about products or spare parts from customers.

Data is spread across many different applications and thousands of files.

This makes it incredibly difficult to identify product units. Moreover, it takes a long time for an employee to search for the right PDF manuals and find the correct spare parts.

The work to provide the necessary support therefore becomes time-consuming and frustrating.

Fortunately, it can be made more efficient by using AI tools.

An example of a real user experience could look like this:

1. Technician input: “The center pressure roller is running unevenly. The machine is a finishing unit installed around 2019.”
   

2. AI analysis: Identification of the unit, equipment, and potential issues.
   

3. Precise response: The employee is presented with relevant data, documentation, root cause insights, and the correct spare part number.

Think of the AI solution as a private assistant that understands customer and technician requests at lightning speed. Our solutions reduce wasted time and increase first-time fix rates without requiring changes to existing systems or workflows.

This allows the solution to be implemented quickly, so you can start realizing value right away.

Ongoing maintenance and compliance

Implementing an LLM-based solution is not a one-time project, but an iterative journey. The more you use the solution, the more effective it becomes.

We continuously test and optimize to ensure we are always using the AI models and versions that deliver the best results.

Our solutions are built on Azure OpenAI Service, ensuring your data remains yours and stays fully compliant with GDPR.